S. 2866 would require federal agencies, when designated by the Office of Management and Budget (OMB), to develop annual plans related to serving their customers. Those plans would need to include:
Written comprehensive strategies,
Implementation plans to improve the experience of people receiving government services,
Details on the average amount of time it takes for agencies or their designated entities to resolve customer requests, and
Assessments of ways for agencies to streamline or combine services.
Finally, the bill would require OMB to annually report to the Congress on the plans, facilitate sharing of best practices between agencies, and recommend opportunities to streamline or combine the provision of federal services.
